What is Cisco IT’s UC Global Cluster Architecture?
Over the last 15 years, we’ve progressively centralized our UC architecture. As WAN services have become bigger, better and more [...]
View ArticleMigration – How did Cisco IT get from Legacy PBX to Unified Communications?
There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy [...]
View ArticleHow Does Cisco Keep Voice Costs Down?
How does Cisco keep voice costs down with our Unified Communications voice service? Here are six ways that Cisco IT [...]
View ArticleHow to Make Free Phone Calls at Work – 5 Tips from Cisco IT
Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or [...]
View ArticleUC – How does Cisco IT Support and Manage its UC Services?
Cisco IT supports all its services with a global service management and delivery team. I am the service owner for [...]
View ArticleImproving Email at Cisco Part 1 – The IT Technology Side
My personal email has 4 characteristics that drive me crazy: I get way too much email Most of my emails [...]
View ArticleImproving Email at Cisco Part 2 – The Employee Process Side
I’d mentioned earlier (see Improving Email at Cisco Part 1 – The IT Technology Side ) that email has its ugly side: Too many Most of them are a waste of [...]
View ArticleVideo Collaboration Matters in the Millions
How can a global company make the most of its talent all over the world? How can teams of people [...]
View ArticleTelephony: Video is the New Audio
Video is the New Audio at Cisco. That’s an audacious statement for a guy who started working in the Bell [...]
View ArticleContact Center Technology Answers for Mobile Customer Care
Has your company adapted the contact center environment for mobile customers? What are you waiting for? Fast IT is the new sheriff in town and mobility should be right at the top of corporate IT...
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