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Channel: Cisco Blog » coc-unified-communications

What is Cisco IT’s UC Global Cluster Architecture?

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Over the last 15 years, we’ve progressively centralized our UC architecture. As WAN services have become bigger, better and more [...]

Migration – How did Cisco IT get from Legacy PBX to Unified Communications?

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There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy [...]

How Does Cisco Keep Voice Costs Down?

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How does Cisco keep voice costs down with our Unified Communications voice service? Here are six ways that Cisco IT [...]

How to Make Free Phone Calls at Work – 5 Tips from Cisco IT

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Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or [...]

UC – How does Cisco IT Support and Manage its UC Services?

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Cisco IT supports all its services with a global service management and delivery team. I am the service owner for [...]

Improving Email at Cisco Part 1 – The IT Technology Side

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My personal email has 4 characteristics that drive me crazy: I get way too much email Most of my emails [...]

Improving Email at Cisco Part 2 – The Employee Process Side

Video Collaboration Matters in the Millions

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How can a global company make the most of its talent all over the world? How can teams of people [...]

Telephony: Video is the New Audio

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Video is the New Audio at Cisco. That’s an audacious statement for a guy who started working in the Bell [...]

Contact Center Technology Answers for Mobile Customer Care

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Has your company adapted the contact center environment for mobile customers? What are you waiting for? Fast IT is the new sheriff in town and mobility should be right at the top of corporate IT roadmaps. Agile methodologies are quickly becoming standard practice utilized across all facets of organizations to adapt and survive the fast changing technology landscape. According to a reputable industry source (Gartner, June 2014) mobile devices have long surpassed traditional desktop and laptop computer sales. Smartphone and [...]




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